Future water management services developed by customer insights

APX10 is a danish digital water asset management company offering data management and analytics for the public sector and the water sector. The company have an aim to help reduce the cost used on infrastructure planning. It is of high importance for the company to offer solutions, which are easy to use and give value for both decision makers and users.

Problem & Solution

As a part of the company’s further growth, it was needed to focus even more on the customer and user involvement. To work structured with the involvement of users and customers, the company decided to contact WeZimplify.

Together with WeZimplify – APX10 set up a different templates, which could be used to get input from customers and users. As a part of this process, the company uses WeZimplify as their digital tool and platform to get input to dashboards, business models and new ideas. The company experience a high value and benefit in using WeZimplify.

The predefined questions done by WeZimplify, makes the company save time and resources.

  • The overview of user groups and engagement of the different user groups, which makes it easier for us to see, how many are engaged in our test
  • The digital process of starting up a test and posting it, is easy to set up and use, it saves us time, compared to doing it manually.
  • The report gives a simple and valuable overview, as the recommendations helps us to prioritize, which focus areas are most important
  • The approach of thinking in the customer value from pitch of the project to the questions and final report with different categories is of high value, as we start to think in more than the product

“At APX10, we are constantly developing our SaaS platform for the supply industry. However, this further development must also bring value to our customers. It is important for us to use both personal contact and digital channels to obtain feedback from our users. We use WeZimplify to collect feedback, and easily get detailed insights out of the received feedback. It gives us a better basis for decision making for further product development.”
Lars Limkilde – Business Development Manager, APX10